VERIFYCO HELP CENTER
Read the evidence. Know the limits.
Clear answers about analysis, privacy, unavailable layers, upload limits, billing, evaluation access and sharing—before you make a consequential decision.
ANALYSIS & SCORING
Understand what a report means
What does one analysis do?
One analysis evaluates one uploaded photo, uploaded video or supported public-media link. Verifyco runs the evidence checks that apply to that media and returns a report with a score, verdict, layer status and limitations.
What is one credit?
One credit funds one analysis request. A credit should be committed only when a report is delivered; if a system-side failure deducts one without delivering a report, contact support for review and restoration.
Is the trust score proof that media is real or fake?
No. The score is a probabilistic decision-support signal, not a legal finding or a guarantee. Read the evidence and unavailable-layer notices, preserve the original source and use editorial or investigative judgment for consequential decisions.
Why might two versions of the same media score differently?
Cropping, re-encoding, screenshots, platform compression and removed metadata can change the available evidence. Compare like-for-like files where possible and prefer the earliest, highest-quality source.
EVIDENCE LAYERS
Availability is part of the answer
Which evidence layers can appear in a report?
Reports may include provenance/C2PA, metadata forensics, neural detection, temporal analysis and frequency-domain signals. Not every signal applies to every file type or source.
What does “unavailable” mean?
It means that layer could not produce reliable evidence for this request because of the media, missing source data or current service availability. Verifyco does not invent a neutral value or silently replace a missing layer.
What if the neural layer is temporarily unavailable?
The report must mark it as unavailable and explain the reduced coverage. Other forensic layers may still return evidence, but they are not presented as a substitute for a neural result. Do not treat a partial report as a full five-layer assessment.
Do plans change the verdict?
No plan should buy a more favorable verdict. Plans control volume, upload size and how much supporting detail is exposed; evidence and limitations must remain honest.
PRIVACY & RETENTION
Media is processed ephemerally
Do you keep uploaded or link-fetched media?
Media is processed in a per-request temporary workspace and removed when analysis completes. Verifyco stores the resulting report, not the media itself. You can delete reports from your account.
Do you train models on my uploads?
No. User uploads are not used as training data and are not sold. Account, report and billing records are handled as described in the Privacy Policy.
What happens when I analyze a public link?
The analysis service fetches the public media at that URL, processes it under the same ephemeral-media policy and keeps only the report. Access restrictions or platform changes can make a link unavailable.
UPLOADS & LINKS
Current limits, stated plainly
What are the current maximum upload sizes?
Starter supports up to 100 MB, Analyst up to 250 MB, and Pro and Business up to 500 MB per file. These are current technical limits, not soft marketing guidance.
Do Pro or Business offer unlimited upload size?
No. Both currently have a 500 MB per-file limit. A direct-to-storage, resumable architecture for larger media is planned, but larger or “unlimited” uploads will not be promised before it is production-ready.
Why can a social link fail even when it opens in my browser?
The post may require login, be private, region-restricted, deleted, rate-limited or unsupported by the source platform. Try the original file when you have permission to use it.
Should I upload the original file or a screenshot?
Use the earliest available original. Screenshots and re-exports can strip provenance and metadata and introduce compression artifacts, reducing the evidence that can be evaluated.
BILLING & TRIALS
Know the cadence before checkout
How is the $5 Starter plan billed?
Starter is a recurring weekly subscription. It costs $5 per week and includes 25 analysis credits per weekly billing cycle. It renews until cancelled; checkout shows the weekly cadence before payment.
How are the other plans billed?
Analyst, Pro and Business are monthly subscriptions. Paddle shows the order, renewal cadence, applicable tax and final total before you confirm payment.
Who processes payment and tax?
Paddle is the merchant of record. Prices are listed in USD before tax; Paddle calculates VAT, GST or sales tax for the billing location, processes the card and issues the receipt. Verifyco does not store card details.
Can I cancel or request a refund?
You can cancel a subscription to stop future renewals. Used credits and delivered digital analyses are generally non-refundable, subject to Paddle's Buyer Terms, mandatory consumer rights and Verifyco's Refund Policy. System-side failed analyses are reviewed separately.
How does seven-day evaluation access work?
Submit the application with a real use case and expected volume. Requests are reviewed manually. Applying does not activate access, guarantee approval, create an entitlement or start a charge; approved applicants receive next steps by email.
STILL NEED HELP?
Include the report ID, never the media.
For account, billing or technical support, send the report ID or Paddle receipt reference and a description of the issue. Do not email sensitive source media.



